noted: "[Thank you to the] lovely Delta flight attendant for not letting this woman bully us." However, Rundell did have some feelings of remorse.
THE VIDEO WENT VIRAL UNEXPECTEDLY
The mother's recording of the incident gained millions of views online and collected numerous nasty comments directed at Peirez — and that was not Rundell's intention. She said:
"I kind of feel bad for this lady. I don’t know her story, she doesn’t know mine. It might have been a misunderstanding. By the time we landed my entire family had seen it."
THE AIRLINE COMMENTED ON THE INCIDENT
Delta Air also commented on the ordeal and explained their actions, noting that the patron's behavior was not in line with their standards of respect and civility. Their statement read:
"We appreciate our Endeavor Air flight attendant’s commitment to Delta’s core values and apologize to the other customers on board Flight 4017 who experienced the disturbance."
THE ONLINE RESPONSE
Netizens praised the flight attendant and urged customers to think twice about underestimating service workers. One user wrote: "People don't realize the true authority that flight attendants have." Someone else added:
"Whenever you make a decision to test someone's power, you always need to be prepared to face the consequences."
NOT THE FIRST ENCOUNTER WITH AN IMPOLITE CUSTOMER
Commenters also revealed similar instances and noted patrons' shocking levels of entitlement. One user stated:
"I’m a security and one day I was helping to do line control for an event. This lady came up to me at the front of the line. She said she worked for the state's attorney. I told her she still needed to wait in the line."
The security employee explained that the woman was upset and returned to the line with a police officer. He was shocked by her negative attitude and that she had no regard for his position.
Peirez was one of many customers that treated employees unkindly. Hopefully, her conduct teaches a lesson on the importance of politeness and common courtesy.
While it isn't unreasonable to discuss matters with staff members and other customers, a kind attitude and friendly tone are crucial. What are your opinions about the woman's behavior, and do you think she deserved to be booted from the flight?
Click here for a story about an angry and irritated woman who shouted at an elderly gentleman. She lost her cool with him but changed her attitude when she saw something that reminded her of her dad.
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